سياسة الاستبدال والاسترجاع

Conditions of exchange and return Customer is allowed to exchange or return the product within 15 days from the date of receipt of the order. The product must be in the same condition as received (including the carton). The product must be securely packaged, and Al-Shamal company has the right to refuse the exchange or return if the product arrives in a condition other than received. If the exchange or return is due to a manufacturing defect in the product (the customer bears no shipping fees). If the return or exchange is due to the customer's desire (the customer bears the shipping fees). Receiving the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (the carton) is intact and in good condition and has not been opened before receipt. Fans are not returned if assembled or installed, and returns are accepted only in their original condition. There are no exchanges or returns for Otelta products. Refunds are made via bank transfer, and this process takes 5 working days after the product arrives, or the product can be exchanged for another product with the price difference considered. In case of any damage to the product, contact customer service (920026604) and attach photos or videos showing the problem. Within 4 days from the date of receipt of the order, otherwise the customer is considered to have received a proper product. For returns and exchanges, please contact customer service via WhatsApp (920026604).